Gabrail Cancer Center
How an oncology center transformed fax-heavy document intake from a 25-hour weekly burden into a 5-minute daily check using Intelligent Inbox.
Document sorting accuracy
Weekly to daily
Missed documents
The Challenge
Gabrail Cancer Center receives a high volume of inbound clinical faxes daily — lab results, referrals, consult notes, imaging reports, and other patient documents. Staff spent an estimated 25 hours per week manually sorting, categorizing, and filing these documents into the correct patient records.
The manual process was not only time-consuming but error-prone. Documents could be misfiled, naming conventions varied between staff members, and there was no systematic way to track which documents had been processed and which were still waiting.
The Solution
Intelligent Inbox automated the intake, classification, and routing of inbound faxes. Documents are now ingested from connected sources, processed through AI-assisted categorization that respects Gabrail's specific naming conventions and category rules, and presented in a review interface where staff can verify and approve before submission.
The exception-first workflow means staff only need to intervene on ambiguous or flagged documents — missing patients, multiple matches, or classification edge cases — rather than inspecting every single fax from scratch.
The Results
97% accuracy in AI-assisted document sorting — only edge cases require manual intervention.
25 hours → 5 minutes — weekly sorting burden reduced to a brief daily exception review.
Consistent document naming enforced automatically across all staff and document types.
Full audit trail — every document tracked from receipt through classification, review, and submission.
Stop sorting faxes by hand
Let's talk about how Intelligent Inbox can transform your document intake workflow.